Packing and Shipping FAQs
MBE Frequently Asked Questions
Packing and Shipping FAQs
Is MBE an express courier?
Yes. Or rather, we can be an express courier if you need us to be! MBE is all about creating the perfect courier service for your needs. We always select the ideal courier or shipping service for you, based on your delivery timeframe, budget and more.s one of the most successful business models in the world. It’s good for both the franchisor and franchisee, allowing the latter to benefit from the proven processes and well-known brand of the former in order to build a business which will grow, develop and be supported while it does. For the former, it allows them to harness the drive and enthusiasm of new entrepreneurs to continue to grow.
What is the fuel surcharge I see on my quote or bill?
The fuel surcharge relates to the price which courier companies apply to their shipments to account for the varying cost of fuel. This fee is only applicable to shipping and doesn’t apply to ancillary services. You will see the fuel surcharge applied – and often changed to reflect the price of fuel this month – on the first Monday of every month.
MBE Fuel surcharge from 1st to 31st October 2020:
Standard domestic shipments: 11.5%
Domestic express and international shipments: 15.5%
MBE Fuel surcharge from 1st to 30th September 2020:
Standard domestic shipments: 11.5%
Domestic express and international shipments: 15.5%
Do you have any shipping restrictions?
There are certain items which are often subject to shipping restrictions in certain countries or territories.
These include:
• Alcoholic beverages
• Personal effects
• Fresh food and perishables
• Pharmaceuticals
• Plants and seeds
• Works of art and antiques
• Metals and precious stones
• Fragile objects, such as glass objects, bottles and so on
Get in touch with us if you think that your shipment falls under one of the above categories. We can often provide an alternative shipping method thanks to our agreements with various specialist transport companies.
Are there items you definitely won’t ship?
MBE cannot import or export:
• Live animals
• Weapons
• Exceptionally valuable items (such as antiques or precious stones)
• Ivory and ivory products
• High alcohol content beverages
• Currency and negotiable instruments (checks, bills and so on)
• Pornography
• Goods and hazardous materials
• Animal skin and fur
• Tobacco and tobacco products
MBE also cannot transport any goods which:
• Are prohibited by law or by any federal, state or local level regulations of the countries of origin or destination
• May infringe on any import or export laws
• May endanger the safety of our employees or the means of transport
• Might soil, stain or otherwise damage other goods or equipment being shipped alongside them
If you are concerned that your shipment might fall under any of the groups above, feel free to contact your MBE Centre for help and specialist advice.
What is a remote area surcharge?
If you see a remote area surcharge linked with your service, it means that the area you wish to send an item to is not normally covered by courier services. Check here to view the remote locations tool to see if your shipment might be affected
What does “wine shipping for personal use in the USA” refer to?
Certain US states – currently Alabama, Arkansas, Kentucky, Illinois, Mississippi, New Hampshire, North Dakota, South Carolina, Tennessee, Utah, West Virginia and Wisconsin – prohibit the shipment of wine for commercial purposes. If you need to ship large quantities of wine within these states, it is likely to be considered to be for commercial purposes. This means you will need a specific import license.
For advice on this issue, it’s best to get in touch with us directly.
Where does MBE ship to in Africa?
MBE regularly arranges shipments to and from:
• Algeria
• Angola
• Benin
• Botswana
• Burkina Faso
• Burundi
• Cameroon
• Central African Republic
• Chad
• Congo (Brazzaville)
• Ivory Coast
• Egypt
• Eritrea
• Ethiopia
• Gabon
• Gambia
• Ghana
• Djibouti
• Guinea
• Equatorial Guinea
• Guinea-Bissau
• Cape Verde Islands
• Comoros
• Kenya
• Lesotho
• Liberia
• Libya
• Madagascar
• Malawi
• Mali
• Morocco
• Mauritania
• Mauritius
• Mozambique
• Namibia
• Niger
• Nigeria
• Republic of Congo
• Rwanda
• Senegal
• Seychelles
• Sierra Leone
• South Africa
• Swaziland
• Tanzania
• Togo
• Tunisia
• Uganda
• Zambia
• Zimbabwe
Where does MBE ship to in South America?
We regularly ship to and from all of these parts of South America:
• Argentina
• Bolivia
• Brazil
• Chile
• Colombia
• Colombia
• Ecuador
• Guyana
• Guyana Francese (French Guyana)
• Paraguay
• Peru
• Suriname
• Uruguay
• Venezuela
Where does MBE ship to in North and Central America?
MBE regularly ships to and from all of these locations in North and Central America:
• Antigua and Barbuda
• Netherlands Antilles (Dutch Antilles)
• Aruba
• Bahamas
• Barbados
• Belize
• Bermuda
• Bonaire (Dutch Antilles)
• Canada
• Costa Rica
• Curacao (Dutch Antilles)
• Dominica
• El Salvador
• Jamaica
• Grenada
• Guatemala
• Haiti
• Honduras
• Cayman Islands
• US Virgin Islands
• Martinique
• Mexico
• Montserrat
• Nicaragua
• Panama
• Puerto Rico (Puerto Rico)
• Dominican Republic
• Saba (Dutch Antilles)
• St. Barthelemy
• St. Christopher (St. Kitts-Nevis)
• St. Croix (US Virgin Islands
• )St. Eustatius (Dutch Antilles)
• St. John (US Virgin Islands)
• St. Kitts (St. Kitts-Nevis)
• St. Lucia
• St. Maarten (Dutch Antilles)
• St. Martin (Guadeloupe)
• St. Thomas (US Virgin Islands)
• St. Vincent and the Grenadines
• United States
• Trinidad and Tobago
Where does MBE ship to in Asia?
We regularly ship to and from the following locations in Asia:
• Afghanistan
• Saudi Arabia
• Azerbaijan
• Bahrain
• Bangladesh
• Bhutan
• Brunei
• Cambodia
• West Bank (Gaza)
• South Korea
• United Arab Emirates
• Philippines
• Georgia
• Japan
• Jordan
• Hong Kong
• India
• Indonesia
• Iraq
• Israel
• Kazakhstan
• Kuwait
• Kyrgyzstan
• Laos
• Lebanon
• Macau
• Maldives
• Malaysia
• Mongolia
• Nepal
• Oman
• Pakistan
• Palestine
• Qatar
• Republic of Yemen
• China
• Singapore
• Syria
• Sri Lanka
• Thailand
• Taiwan
• Tajikistan
• East Timor
• Turkey
• Turkmenistan
• Uzbekistan
• Vietnam
Where does MBE ship to in Oceania?
The regular departure points and destinations for MBE’s service in Oceania include:
• Australia
• Fiji
• Guam
• Cook Islands
• Northern Mariana Islands
• Marshall Islands
• Solomon Islands
• Wallis and Futuna
• Kiribati
• Kosrae (Federated States of Micronesia)
• Micronesia (Federated States of Micronesia)
• New Caledonia
• New Guinea
• New Zeland
• Palau
• French Polynesia
• Ponape (Federated States of Micronesia)
• Samoa
• American Samoa
• Tonga
• Truk (Federated States of Micronesia)
• Tuvalu
• Vanuatu
• Yap (Federated States of Micronesia)